Bank tellers are frontline employees in banking sector who have to directly deal with service takers. Also known as cashiers in some parts of the world, to become a bank teller you need to have good cash handling experience and a high school certificate at least. Bank tellers are responsible for handling different types of customer transactions at banks, such as accepting deposits, pay out cash money, creating deposit accounts and investigating fees.
Since bank tellers are “frontline” of the banking institutes they need to have good interpersonal and communication skills to satisfy the customers and increase goodwill of the institute. As a bank teller you have to be able to deal with dozens of transactions daily and deal with all kind of clients. You have to walk an extra mile to build good rapport with customers.
Basic roles, duties & responsibilities of bank tellers
So, what does a bank teller do? Here we have summed up basic roles, duties or responsibilities carried out by bank tellers:
- Handle the inquiries
- Manage cash, direct debit payments and cheque withdrawals
- Create and maintaining customers’ saving accounts
- Assist clients with mortgage and loan applications
- Produce bills for customer transactions
- Close accounts as per needs
- Receive mortgage and loan payments
- Answer customers’ queries and making suggestions
- Confirm customer identification
When you have gathered enough experience, you can carry out other complex duties and may also supervise a team. Bank tellers have to work regular duty hours from 9pm to 5 or 6pm.Working in shift is common in contact centers. Part time work is commonly available giving you the perk of flexibility.
Employers of bank tellers
- Banking institutes
- Corporate organizations
- Business houses
- Insurance companies
- Cooperatives and saving institutes
- Trust company
- Marketing company
Qualification and Training
Entry requirements can differ among employers. Some employers ask for a degree in relevant field, 4 GCSEs or to pass the entrance test. The most important qualities employers look for are strong numeracy and interpersonal skills. Contenders also need to have some experience in cash handling and computer department.
Undertaking a college degree in customer service will help you to polish your skills and give you an edge. Appropriate college courses are:
- Introduction of Customer Service
- Certificate in Customer Service
When you start working, you will take part in employer’s training program and learn many functions under supervision of experienced staffs. During the training period you will learn about company’s regulations and procedures, product knowledge and service standards.
Required skills or job specifications for bank tellers
Bank tellers are the ‘frontline’ of banking institutes and have to perform different kind of function while also maintaining rapport with customers. For this individuals should be equipped with certain skills:
- Good written and oral communication skills
- Ability to work on own and as team member
- Good numeracy skills
- Computer literacy
- Ability to sell banking products to customers
- Honest and confidentiality
- Smart and neat appearance
- Customer service skills
- Basic knowledge of bank
- Ability to switch between different jobs