Case manager job description

Case manager job description

Case managers are individuals who provide extensive assessment, planning, execution and overall evaluation of individual patients’ needs. Case managers are also known as social and human service assistants because they help people in need by creating plans for recovery and treatment and also work with in collaboration with other health assistants.

Working as a case manager, you have to assess different kind of treatment needs, and develop, monitor and assess their progress and impacts. You also have to facilitate interdisciplinary approaches and monitor staff performance.

Basic roles, duties & responsibilities of case managers

So, what does a case manager do? Here is the list of basic roles, duties or responsibilities of case managers:

  • Admit new patients by analyzing their records and applications
  • Conduct orientations
  • Maintain patients’ records and review case notes
  • Provide effective, efficient and client centered service
  • Facilitate diverse care aspects
  • Develop effective working rapport with medical team
  • Imply with professional standards as delineated by rules and regulations and protocols
  • Promote cost effective and standard interventions and results

Case workers have to work with all kinds of people, from children to senior citizens. Often time they also have to work with physically disabled and mentally ill people. All of them have their own specific needs and requirements, so duties and responsibilities vary greatly.

Employers of case managers

  • Hospitals
  • Private health clinics
  • NGOs and INGOs
  • Rehabilitation centers
  • Behavioral health centers

However, most case managers are self employed and take up work by freelancing.

Qualification and training

Caseworkers normally need a associate’s or four year college education in human administrations, social work, psychology or other health relevant field. Associate’s degree programs normally last 1-2 years and give direction on youngster group dynamics and children’s behavior. Students selected in a 4-year four year certification system may take extensive courses in crisis management, substance misuse and cognitive behavior therapy. There are also few programs which may offer concentration in mental illnesses and addiction. Some programs may offer internship offers, in which aspiring case managers may take an interest in directed advising sessions.

Sometimes employers may case workers with a master’s degree in psychology, human administrations or a relevant field. These 1-2 year advanced degree programs cover subjects like psychotherapy, research procedures and counseling. Master’s degree courses may incorporate internship programs, in which students counsel and assess clients under the supervision of an authorized health services professional.

Required skills or job specifications for case managers

Case managers have to work in very diverse situations varying from project to project. To be a successful case manager and help clients find an effective treatment and implement them, there are certain skills one must be equipped with. They are:

  • Excellent interpersonal and communication skills
  • Good knowledge of case management principles
  • Expertise on healthcare management and reimbursement
  • Teamwork and supervision skill
  • Ability to multitask
  • Ability to work under pressure and hard situations
  • Valid license, registration and certificates
  • People management skills
  • Ability to document and analyze information
  • Rapport building attitude and skills


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