Cashiers are individuals responsible for taking in money in form of cash, credit or cheque from clients and customers in exchange for goods and services. Cashiers are also responsible for scanning items, providing changers, balancing drawers and processing card transactions.
Cashiers are part accountant, part customer associate and part administrator. If you have good mathematical and numerical skills, and a knack for good communication, career as a cashier might be ideal for you. Most of the working hours, cashiers have to work with cash registers and electronic equipment.
Basic roles, duties & responsibilities of cashiers
So, what do cashiers do? The duties and responsibilities of cashiers have evolved over the time, especially after the arrival of electronic payment system. Some of the duties and responsibilities cashiers have to perform are as follow:
- Manage cash transactions with customers
- Scan goods and receive payments
- Issue changes and refunds
- Manage changes and tickets
- Solve customers’ complaints and issues
- Greet customers when entering and leaving
- Prepare and present report of transactions
- Pack, box and wrap packages
- Redeem coupons and stamps
- Make sales referrals and endorse indirectly
- Provide pricing information to customers
Employers of cashiers
- Retail shops
- Gas stations
- Educational institutes
- Banks and financial organizations
- Business and corporate houses
As a cashier, you will work normal office hours between 9 and 5. If you work as a cashier in retail shops and malls, you will have to work extra hours on special occasions like festivals and events.
Qualification and training
Individuals from any educational background can pursue the career as cashier. A employer doesn’t look for high qualifications but good numeracy and interpersonal skills along with fair amount of experience in the field. At least 4 GCSEs, preferably in math and English is preferred. To work as a cashier, you have to exhibit characteristics such as honesty, patience, and accuracy.
You can also undertake a diploma in Financial Services Management which is a foundation course for other supervisory management positions. Once you land a job as a cashier, your employer with provide you with in-house training under supervision of a senior staff, who will teach you about the organization’s basic working mechanism, principles and ethics.
Being a cashier is a very good grooming position which will groom you and make you ready for further senior posts such as chief cashier and accountant. Promotion is swift for those who show eagerness and aptitude for the job.
Required skills or job specification for cashiers
Cashiers are the front-line of any organization. Throughout the day they have to deal with different parties and carry out different functions. Some skills one must be equipped with to be a cashier are:
- Good communication and interpersonal skills
- Good numeracy and accuracy skills
- Good eye for detail
- Able to maintain customer relation
- Ability to work under pressure
- Familiarity with electric equipment
- Dependability and credibility
- Enthusiastic aptitude