Operations manager

Operations Manager Job Description

Operations managers are professionals who are in charge of planning, directing and coordinating an organization’s operations. Operations manager have to ensure smooth performance and increased productivity, profitability and efficiency of the organization through formulation and implementation of various methods and strategies. Since, operations manager is a senior position it involves overseeing and controlling various functions of the organization.

If you have keen interest in keeping things organized and have ability to multitask, a career as an operations manager is suitable for you.  An operations manager plays a very vital role making sure that the daily functions of the organization runs smoothly.

Basic roles, duties, responsibilities of operations manager

So, what does an operations manager do? The duties and responsibilities of an operation manager greatly vary from organization to organization, size of employer and responsibilities, which are listed below:

  • Carry out office management functions
  • Implement different strategies for smooth operations
  • Make sure safety regulations are being adhered to
  • Provide motivation to employees
  • Create, revise and summit budgets, reports and other documentation
  • Execute regulatory compliance and quality management strategies
  • Communicate with clients and customers regarding issuers and queries
  • Supervise and assess customers service department
  • Plan inventory and ensure warehouse and purchase materials efficiency
  • Recruit, manage and supervise human resources

Employers of administrators

The functions of  operations managers are very diverse; this is why all organizations employ them.

  • Educational institutes and universities
  • Government and public offices
  • Advertisement and publication houses
  • Hospitals
  • Charity organizations
  • Legal and financial firms
  • Communication and marketing agencies
  • Retail businesses
  • Corporate organizations

Qualification and training

Different levels of education are required for this job depending on organizations and employers.  Some employers give priority to former experience and skills while some look for higher educational qualifications. Students from any educational background can pursue this career if they have right experience.

To grab a job as operations manager, a degree in the following subjects might increase your chances:

  • Secretarial studies
  • Business languages
  • Business management
  • Public administration

Once you land a job in the field, you may start off as assistant operations manager and you will be given in-house training by your employers under the supervision of senior staffs.  You need to have good knowledge of numeracy and communications. To start off, you will need good general education, preferably in Math and English.

Required skills or job specifications for administrators

Administrators have to cover wide range of functions at the same time. For this, you need to have some certain skills and abilities to perform your works efficiently. Here are some skills one must acquire to work as an administrator:

  • Good communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • excellent organizational skills
  • Honesty and credibility
  • Ability to work alone and as a team member
  • Project management abilities
  • Poised and pleasant telephone manners
  • Good presentation skills


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