Receptionist job description

Receptionist Job Description


Receptionists are individuals in charge of managing the front office of any organization along with performing other administration duties. As a receptionist, you will have to greet guests, handle their queries and complaints, answer incoming calls and manage emails. If you enjoy meeting new people and helping people, a job as a receptionist will be an ideal career choice for you.

As a receptionist, you will have to maintain a friendly attitude all the time. You need to be calm and have the ability to work under pressure. Previous experience in customer service serves as advantage, but you can also prepare yourself by undertaking a relevant college course.

Basic roles, duties & responsibilities of receptionists

So, what does a receptionist do? The duties and responsibilities of receptionists have progressed over the time, especially after the arrival of electronic system. Some of the duties and responsibilities receptionists have to perform are as follow:

  • Welcome and greet visitors
  • Answer and refer phone calls and handle queries
  • Sustain security by following different processes and monitoring logbook, and issue visitor badges
  • Keep the reception area safe and welcoming
  • Handle day to day mails, couriers and deliveries
  • Keep appointment calendars up to date and schedule meetings
  • Undertake other clerical responsibilities as per assigned
  • Collect personal and necessary insurance information
  • Confirm parking tickets
  • Prepare different travel vouchers

Employers

  • Educational institutes and universities
  • Government and public offices
  • Advertisement and publication houses
  • Hospitals
  • Charity organizations
  • Legal and financial firms
  • Communication and marketing agencies
  • Retail businesses
  • Corporate organizations

Qualification and training

Individuals from any educational background can pursue the career as receptionist. An employer doesn’t look for high qualifications but good communication and interpersonal skills along with fair amount of experience in the field. At least 4 GCSEs, preferably in English is preferred. To work as a receptionist, you have to exhibit characteristics such as honesty, patience, and accuracy.

You can also undertake a diploma in business management which open doors for other senior management positions. Once you land a job as a receptionist , your employer with provide you with in-house training under supervision of a senior staff, who will teach you about the organization’s basic working mechanism, principles and ethics. Promotion is swift for those who show eagerness and aptitude for the job.

Required skills or job specification for receptionists

Receptionists are the frontline of any organization. Throughout the day they have to deal with different parties and carry out different functions. Some skills one must be equipped with to be a competent receptionist are:

  • Good communication and interpersonal skills
  • Good numeracy and accuracy skills
  • Good eye for detail
  • Able to maintain customer relation
  • Ability to work under pressure
  • Familiarity with electric equipments
  • Dependability and credibility
  • Enthusiastic aptitude

 


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